General terms and conditions for trips, workshops and packages

The following terms and conditions apply to all trips, activities, workshops and packages offered by Bushpappa Bushcraft, Survival & Wilderness Skills as of 1 May 2020.

VZR Garant

To comply with the statutory guarantee, Bushpappa uses

the VZR Garant guarantee scheme (www.vzr-garant.nl). You can check this on the participants page

of the VZR Garant website. The VZR Garant guarantee applies within the limits of the Guarantee Scheme (which can be found on the

VZR Garant website). The Guarantee Scheme explains exactly which

(travel) offer the VZR Garant guarantee applies to and what this guarantee entails.

If services are not provided due to Bushpappa's financial insolvency,

please contact VZR Garant, located at Torenallee 20, 5617 BC in Eindhoven,

Netherlands, via [email protected] or +31 (0)85 13 07 630.

REGISTRATION

Your registration is final after we have received your completed and signed registration form and deposit.

Discount codes for subscribing to the newsletter cannot be used for courses, activities, workshops and expeditions.

If you use the discount code, it will be accepted by the system, but you will then receive the invoice for the full amount.

PAYMENT AND CONFIRMATION

After receiving your deposit, you will receive the remaining information about the trip, activity, workshop or package. You will also receive a registration form. The remainder of the trip sum must be paid no later than six weeks before the start of the event. You will receive a payment link for this.

CANCELLATION BY PRIVATE INDIVIDUALS

Workshops costing less than €100 cannot be cancelled and are not refundable. You can, however, transfer a workshop to someone else.

Cancellation by the client can only be made in writing (or via email).

If a trip, activity or workshop is cancelled by you, the following cancellation fees apply:

• 42 days or more before the start: 10% of the total amount with a minimum of €50.
• Between 42 and 28 days before the start: 50% of the total amount with a minimum of €200.
• Within 28 days before the start: 100% of the total amount.
• Activities of third parties booked through Bushpappa; always 10% excluding VAT of the total amount.

We make an exception for weekend activities that are organised several times a year. If you cancel at the last minute for a legitimate reason such as illness, we offer you the option of rebooking the weekend for the next time we offer the activity. We charge a €50 rebooking fee for this.

CANCELLATION BY COMPANIES, SCHOOLS, ASSOCIATIONS AND GROUPS

Already planned activities and assignments can be cancelled in writing by the client. The cancellation is only valid if the client confirms the cancellation in writing. The client is liable for costs already incurred and work already carried out up to the time of confirmation of the cancellation. These costs are payable immediately

notice, immediately due and payable.

If an event, workshop or package is cancelled by the client, the following cancellation fees apply:

• For assignments cancelled between 2 months and the start date of the event, 100% of the sum applies.
• For assignments that are cancelled up to 2 months before the start of the event, 75% of the sum with a maximum of €750 or, if higher, the costs already incurred, will be charged.

The cancellation costs include the following costs: preparing a quote, discussing the quote, working out the details of the quote and its layout, planning the location, local registration, etc.

CANCELLATION BY BUSHPAPPA BUSHCRAFT & SURVIVAL

No later than two to four weeks prior to departure, Bushpappa Bushcraft, Survival & Wilderness Skills will notify the client of any cancellation due to unforeseen circumstances with an immediate refund of the already paid travel sum minus the costs already incurred for the booked event such as rental or deposit of accommodation, which cannot be refunded. Cancellation due to force majeure such as general strikes, wars, political unrest, scarcity, natural disasters, etc., for which Bushpappa Bushcraft, Survival & Wilderness Skills cannot be held responsible and cannot reasonably be asked to implement the programme, is also a reason for cancellation at any time prior to departure. In that case, 50% of the fee will be refunded. If this situation arises during the trip, Bushpappa Bushcraft, Survival & Wilderness Skills is obliged to ensure the traveller's safe return. In this case, no refund will be made. We recommend that you always take out cancellation insurance in case this situation arises.

LIABILITY

The travel organisation is liable if the trip is not carried out in accordance with the expectations in the brochure or the information package. The correctness of the execution should also be seen in relation to the customs, limitations and habits of the country in which the trip takes place and should be weighed against the amount of the travel sum. The travel organisation is not liable for damages if these are due to the fault of the participant, for example, not complying with the laws in the country where the trip takes place, or the traveller's failure to fulfil the requirements regarding physical health/fitness and/or necessary travel documents. The tour operator's liability is in all cases limited to a maximum of the tour price.

OBLIGATIONS OF THE TRAVELLER

The traveller is obliged to:

• Ensure that the correct travel documents are provided as indicated by the tour operator.
• Take care of the travel documents during the trip.
• Be insured against travel accidents. Our obligation to assist travellers in need of help will be severely hampered if we cannot rely on the help of an S.O.S. centre included in the travel insurance.

Participants who cause a nuisance or inconvenience to other participants may be excluded from further participation in the trip by the tour guide. All resulting costs will be borne by the participant. Refunds of (part of) the travel sum can only be granted if the participant is not to blame for his or her exclusion. If the traveller deviates from the itinerary during the trip or withdraws from the guidance of the tour guide and is therefore not present at the correct time for transport, the consequences thereof are entirely at their own expense.

Any complaints should be discussed with the tour guide on the spot. If this does not resolve the problems, you can submit the complaint in writing, stating your reasons, to our office no later than 1 month after the original return date.

Bushpappa Bushcraft, Survival & Wilderness Skills
Walserij 43
2211 SJ  NOORDWIJKERHOUT
Telephone: +31(0)6 219 12 687
Email: [email protected]
Internet: www.bushpappa.nl