General terms and conditions

All trips, courses, workshops and packages of Bushpappa Bushcraft, Survival & Wilderness Skills are subject to the following conditions as of 1 may 2020.

VZR Garant

In order to meet its statutory obligation to provide a guarantee, Bushpappa makes use of the
guarantee scheme provided by VZR Garant (www.vzr-garant.nl/en). You can check that this is the
case by visiting VZR Garant’s website and verifying that the organisation is listed as a participant. VZR
Garant’s guarantee applies within the limits of its Guarantee Scheme (which can be found on VZR
Garant’s website). The Guarantee Scheme specifies the exact (travel) offering to which VZR Garant’s
guarantee applies and what the guarantee entails. If services are not provided due to the financial
insolvency of Bushpappa, you can contact VZR Garant, which has its offices at Torenallee 20,
5617 BC Eindhoven, Netherlands, by sending an email to [email protected] or calling +31 (0)85 13
07 630.

APPLICATION

Your application is final after receipt of the completed, signed application form and deposit.
Unfortunately, discount codes cannot be used for training courses, workshops and expeditions.
When you use the discount code, it will be accepted by the system, but you will then receive the invoice for the full amount.

PAYMENT AND CONFIRMATION

After receipt of your deposit you will receive from us the other information about the trip, course, workshop or package. You will also receive an application form At least 6 weeks before departure, the remainder of the travel sum must be paid. You will receive a payment link.

CANCELLATION PRIVATE PERSONS

Workshops under €100 cannot be cancelled and are non-refundable. You can, however, transfer a workshop to another person.

Cancellation by the client can only be done in writing (or via Email).

If a travel course, workshop is cancelled by you, the following cancellation fees apply:

• 42 days or more before the start: 10% of the course fee with a minimum of €50.
• Between 42 days and 28 days before the start: 50% of the course fee with a minimum of € 200.
• Within 28 days before the start: 100 % of the course fee.
• Third-party courses booked through Bushpappa; always 10% excluding VAT of the total course fee.

We make an exception for parent-child weekends. If you cancel at the last minute for a legitimate reason such as illness, we offer you the opportunity to rebook the weekend to the next time we offer the course again. For this we charge a € 50,- rebooking fee.

CANCELLATION OF COMPANIES, SCHOOLS, ASSOCIATIONS AND GROUPS

Already planned activities and assignments can be cancelled by the client in writing. The cancellation is only valid if the client confirms the cancellation in writing. Costs already incurred and work carried out up to the confirmation of the cancellation are payable by the client. These costs are without
notice of default payable on demand.

If an event, workshop or package is cancelled by the client, the following cancellation costs apply:

• For assignments that are cancelled between 2 months and the start date of the event, 100% of the sum applies.
• For assignments that are cancelled up to 2 months before the start of the event, 75% of the sum applies with a maximum of € 750,- or, if higher, the costs already incurred.
• The cancellation costs include the following costs: preparation of the quotation, discussion of the quotation, elaboration of the quotation and its layout, planning of the location, local inclusion, etc...

CANCELLATION BY BUSHPAPPA BUSHCRAFT & SURVIVAL

At least two to four weeks before departure Bushpappa Bushcraft, Survival & Wilderness Skills will notify the client of any cancellation due to unforeseen circumstances with an immediate refund of the travel sum already paid after deduction of the costs already incurred for the booked event, such as rent or deposit of accommodation, which are no longer refundable. Cancellation due to force majeure such as general strikes, wars, political unrest, scarcity, natural disasters etc. where Bushpappa Bushcraft, Survival & Wilderness Skills is not to blame and the execution of the program cannot reasonably be requested, is also a reason for cancellation at any time before departure. In that case, 50% of the fare will be refunded. If this situation occurs during the trip, Bushpappa Bushcraft, Survival & Wilderness Skills is committed to ensuring the safe return of the traveller. In this case no refund will be made. We always recommend taking out cancellation insurance in case this situation arises.

LIABILITY 

The tour operator is liable if the trip is not carried out in accordance with the expectations in the brochure or information package. The correctness of the execution should also be seen in relation to the customs, limitations and habits of the country in which the trip takes place and should be weighed against the amount of the travel sum. The tour operator is not liable for damages if these are due to the fault of the participant due to e.g. non-compliance with the laws in the country where the trip takes place, due to the failure of the traveller in terms of physical health/condition and/or required travel documents. The liability of the tour operator is in all cases limited to a maximum of three times the amount of the travel sum.

OBLIGATIONS OF THE TRAVELLER

The traveller is required:

• To provide the correct travel documents as indicated by the tour operator.
• Taking care of the travel documents during the trip
• To be insured against travel accidents. Our obligation to assist the traveller in distress is seriously impeded if it is not possible to rely on the assistance of an SOS central office included in the travel insurance.

The participant who causes inconvenience or nuisance to the other participants can be excluded from further participation in the trip by the tour guide. All resulting costs are for the account of the participant. A refund of (part of) the travel sum can only be granted if the participant is not to blame with regard to his exclusion. If the traveller deviates from the itinerary during the trip or fails to escort the tour guide and is therefore not present for transport at the correct time, the consequences of this will be entirely at the traveller's own expense.

Any complaints must be discussed with the tour guide on the spot. If this does not solve the problems, you can submit the complaint in writing to our office, stating the reasons, no later than 1 month after the original date of return.

Bushpappa Bushcraft, Survival & Wilderness Skills
Walserij 43
2211 SJ  NOORDWIJKERHOUT
Telephone: +31(0)6 219 12 687
Email: [email protected]
Internet: www.bushpappa.nl